Builds and maintains internal tools for office users while supporting IT operations for 20+ users and 40+ devices in a manufacturing company.

• Internal Tools Development: Built small applications and scripts that automate repetitive data import, checking, lookup, and reporting work for 17 office staff.
• Turned manual spreadsheet work into guided tools with validation rules, clearer output, and repeatable steps, reducing selected workflow turnaround from 5 minutes-4 weeks to 5 seconds-2 hours depending on process scope.
• Built reporting utilities for packing lists, production summaries, SMS notifications, and billing summaries so users can review business information faster and with fewer inconsistencies.
• Improved data preparation by catching missing, duplicated, or incorrectly formatted records before submission in tools used approximately twice per week.
• Maintained internal applications used by 5 active users for daily data lookup, administrative work, and operational reporting.
• Processed or validated business records and files through internal tools used approximately twice per week.
• Worked directly with office users to understand problems, turn requirements into tools, support daily use, and adjust output after real usage.

Moved from general IT support into server administration, infrastructure ownership, and automation support before taking a development-focused role.

• Infrastructure Ownership: Managed Windows Server and Active Directory responsibilities before moving into a development-focused position.
• Handled server-side troubleshooting for Windows Server, DNS, DHCP, user access, and internal network issues for 20+ users and 40+ devices.
• Maintained core infrastructure, user accounts, access permissions, and office devices so daily operations could continue.
• Used infrastructure knowledge to help internal tools run reliably in the company environment.
• Improved scripts and small automations that reduced repeated manual IT and office tasks.

Provided daily IT support for 20+ users and 40+ devices while introducing scripts that reduced repeated administrative work.

• Support And Automation Foundation: Used Python scripts to automate repetitive administrative tasks and save time for the team.
• Provided hardware, software, user access, and application support for 20+ users and 40+ devices across day-to-day office operations.
• Resolved approximately 5-10 support issues per week based on memory-estimated workload, while maintaining clear communication with non-technical users.
• Maintained IT inventory records, operational logs, and support documentation for recurring issues.
• Took on more infrastructure and internal systems work after consistently resolving practical office IT problems.

Supported engineering fieldwork and reporting for geotechnical testing projects in Malaysia.

• Wrote technical reports with project data, test results, and analysis for client engineering decisions.
• Prepared and calibrated testing equipment to support engineers conducting on-site work.
• Kept testing equipment accurate and protected soil sample integrity so results stayed reliable.

Supported accounting software development and documentation under the direction of a team leader in Malaysia.

• Developed and maintained accounting software features under team leader guidance.
• Wrote and maintained software manuals for users and internal reference.
• Fixed and updated existing software to meet assigned quality requirements.