Promoted to a development-focused role to lead the company's digital transformation initiatives.

• Key Achievement: Engineered the company's internal software from scratch using C#/.NET, replacing legacy manual processes.
• Transitioned fully into Full Stack Development, successfully deploying Next.js applications to production environments.
• Managed the full lifecycle of internal web portals hosted on IIS, ensuring high availability.
• Collaborated with stakeholders to gather requirements and perform SDLC tasks including coding, testing, and debugging.

Expanded responsibilities to include core infrastructure management, preparing for the transition to a developer role.

• Strategic Shift: Took ownership of Windows Server Administration and Active Directory management one year prior to official promotion.
• Gained hands-on experience with server-side troubleshooting, DNS, and DHCP configurations.
• Acted as the bridge between hardware infrastructure and software requirements.
• Continued to refine automation scripts, paving the way for more complex software development tasks.

Delivered comprehensive technical support while proactively introducing automation to daily workflows.

• Early Innovation: Leveraged Python scripting from day one to automate repetitive administrative tasks, significantly increasing personal efficiency.
• Provided comprehensive hardware and software support for internal staff, resolving 95% of tickets within SLA.
• Maintained documentation for IT inventory and daily operational logs.
• Built a reputation for technical problem-solving, which eventually led to expanded infrastructure responsibilities.